Once you have signed up for a tour or a course with us, you will find information about all the practical’s here, if you do not find what you are looking for, please do not hesitate to send us an email.
Opening hours
Our customer support is open from 9:00 to 15:00, Monday to Friday.
Our office is usually open at the same time, but it varies a little. If you want to stop by and not be met with a closed door it would smart to give us a call at +47 91 19 16 16 to make sure our office is open first.
Equipmentlist for our tours
A selection of equipment can be found with our partner Helly Hansen
Equipment list for Day Tours
The weather in Norway can change quickly, so it’s important to be prepared with the right clothing and gear. Below you’ll find what we require you to bring, along with recommended and optional items that can make your hike more enjoyable.
Required – must-have items
|
Item |
Description |
|
Hiking shoes/ |
We can accept other types of shoes, such as sneakers, but preferably with a good sole. |
|
Jacket |
Helly tech/Gore-Tex or similar is good in Norwegian climate. The jacket should be waterproof, preferably with a hood. |
|
Pants |
Comfortable and protected all day. Hiking pants are recommended, but comfortable sweatpants/joggers will do. |
|
Backpack |
Daypack for holding warm layers, food, snacks, water and needed items. It should be 20-40 liters |
|
Food & water |
Bring your own lunch. We recommended a minimum of 1L. There are no shops/ mountain huts for provision |
Recommended – for comfort and convenience
|
Item |
Description |
|
Trekking/ |
Most guests prefer hiking with poles. Helps with challenging terrain and to maintain energy. |
|
Headwear |
Sun hat or 1 warm hat, depending on the weather that day. |
|
Gloves/ |
1 thin pair of gloves to protect your hands. |
|
Buff/Scarf |
A layer to protect your neck or face. |
|
Snacks |
Chocolate, nuts or energy bars etc.. |
|
Sunglasses & Sunscreen. |
Dependent on the weather. |
|
Personal medication |
Bring everything you’ll need. |
|
Hygiene products |
Such as antibac, wet wipes, toilet paper etc. If you have a bathroom emergency while hiking. We use “pack it in pack it out” ethics, so you will need to carry out your used items and throw them away later. There are no bathrooms in the hiking area. |
Equipment list for Multi-Day Tours
Take a good look at this list and make sure you are properly prepared.
Layering is key in Norway’s variable climate. Remember the saying:
“There is no bad weather, only bad gear.”
Required – must-have items
|
Item |
Description |
|
Base layer |
Wool top and bottom (long-sleeved). |
|
Mid layer |
Fleece or wool sweater. |
|
Insulated jacket |
Warm and puffy for breaks and evenings. |
|
Shell jacket |
Fully waterproof with hood (Gore-Tex/Helly Tech or similar). |
|
Hiking pants |
Comfortable and durable. |
|
Shirts |
1-2 breathable hiking shirts. |
|
Gloves |
One light pair and one warm pair. |
|
Hats |
Sun hat or warm hat (depending on season/weather) |
|
Socks |
2-4 pairs of wool socks (above ankle socks). |
|
Footwear |
Waterproof hiking boots (broken in). |
|
Backpack |
30-40L, space for layers of clothes, food, and water |
|
Sunglasses |
UV protection. Especially important in snowy conditions. |
|
Water system |
Bottles or hydration pack (Min 2L). |
|
Sunscreen |
Preferably high SPF alternatives. |
|
Toiletries & medication |
Personal essentials and required medications. |
Recommended – for comfort and convenience
|
Item |
Description |
|
Rain pants |
Lightweight and waterproof. |
|
Shorts or zip-off hiking pants |
|
|
Extra warm socks and gloves |
|
|
Trekking poles |
Helpful for balance and conserving energy. |
|
Small first aid kit |
Blister plasters/bandages, personal items. |
Optional items – nice to have
|
Item |
Description |
|
Camp shoes/sandals |
So you won’t have to wear your hiking boots all day. |
|
Gaiters |
For wet terrain. |
|
Lightweight towel |
|
|
Camera |
To capture memories. |
|
Miscellaneous |
Book, journal etc. |
Equipment list for Ski Tours/ Randonne
Essential equipment
|
Item |
Description |
|
Skis |
|
|
Ski boots |
Touring compatible skiing boots. |
|
Climbing skins |
Climbing skins that attach to your skis, not your boots. |
|
Poles |
|
|
Helmet |
|
|
Backpack |
|
Mandatory safety equipment
|
Item |
Description |
|
Avalanche |
|
|
Shovel |
|
|
Probe |
|
|
Headlamps |
|
|
Goggles |
|
Clothing
|
Item |
Description |
|
Base layer |
Wool is best for Norwegian mountains, but synthetic also works. |
|
Mid layer |
Fleece or light insulated jacket. |
|
Waterproof jacket & pants |
Shell pants and jacket. |
|
Warm jacket |
Down or synthetic |
|
Gloves |
One pair of light gloves, and one pair of warm gloves. |
|
Headwear |
Hat/beanie |
|
Buff/neck gaiter |
To keep your neck and face warm and protected. |
Recommended items
|
Item |
Description |
|
Survival blanket |
|
|
Ski crampons |
|
|
Small first aid kit |
Blister tape/bandages for small wounds or chafing/blisters |
|
Sunglasses |
|
|
Sunscreen |
|
|
Tool kit |
|
|
Spare gloves |
|
|
Repair kit |
Such as duct tape and multi-tool. |
|
Food & water |
|
|
Snacks |
|
|
Personal medication |
Bring everything you’ll need. |
Meeting point before tours
With the exception of a few tours, we usually meet at the entrance to Bergen tourist information, Strandkaien 3. In the middle of Bergen city centre.
Always meet up in good time as the tours start accurately.
Click here for more spesific info/pictures of the meeting place!
Safety protocols
Fantastic experiences in untouched nature are important, but most important is the safety of our guests.
We work systematically to maintain our good statistics with no injuries to guests or guides on tour.
Norway Mountain Guides has prepared guidelines with contracts for guides, and guests who help to take care of this. Most important of all is good and clear communication between the guide and the guests.
We focus on:
- Risk analysis for all our activities
- Accidental preparedness.
- The guide always has first aid equipment.
- Notification routines
- Deviating routines
- Norway Mountain guides collaborates with a doctor from Haukeland University Hospital for the need for medical advice.
- Ethical guidelines for the guides.
- Qualified guides:
- We are proud to say that our guides’ education is different, but all unique. Among other things, with a background from the police and the military.
- The Norwegian Trekking Association (in short DNT), Nature guides, IFMGA, (International Federation of Mountain Guide Associations). Various courses, educations in ski instruction, climbing instruction, sailing, avalanches, kayaking and first aid etc.
Booking terms and conditions
WE RECOMMEND THAT YOU READ THROUGH OUR TERMS AND CONDITIONS BEFORE BOOKING.
As a responsible company, Norway Mountain Guides hold a public Liability and Liability insurance/ Third party Liability. However, you must always have your own accident and travel insurance.
Risk / Insurance:
Participation in outdoor sports and activities can involve a certain level of risk for accident and injury. You participate at these activities at your own risk and responsibility. You must have your own travel- and personal insurance.
Your Responsibility:
Follow guide instructions during the entire event. Stay with the group if not otherwise agreed.
Replace damaged and/or self-inflicted loss of equipment rented from NMG.
NMG may use photo or video footage taken of participants during courses and trips for publicity purposes.
NMG is not liable for the following: Bad weather or any other unforeseen or unavoidable conditions. Uninsured loss of personal belongings.
Note: Hikers must attend practical clothes to complete the tour. If the guide has to reject participants due to lack of this, you will not be refounded for the hike.
CANCELLATION AND REFUNDS
Cancellations must be made by email to post@nmgguides.com
No refunds are paid to customers who fail to turn up on the day of departure. We recommend having your own insurance for this.
If the customer cancels atleast 10 days (240 hours) in advanceof the scheduled departure they’ll recieve a full refund – except for a 10% administration fee.
We reserve the right to cancel a customers booking for a full refund in case of circumstances that can affect our guests safety.
Hikers must wear practical clothes to complete the tour. Good shoes and warm clothes is the minimum requirement . If the guide has to reject participants due to lack of this, there will be no refund awarded.
Exceptions from the mentioned conditions:
When Norway Mountain Guides have to cancel because of extreme weather, lack of snow or simular:
In the event of unexpected weather conditions such as hurricanes, lightning and thunder, lack of snow or pandamis, the ordinary guidelines mentioned above do not apply, you will not be refunded. As a customer, you will always be offered another trip, or a different date according to your preferences.
Number of participants:
We reserve the right to cancel a tour that does not have sufficient participants. See under each product for details. You will then of course be refunded 100% back.
We reserve the right to cancel the tour if the guide becomes ill / injured, you will then be offered a new tour, or a 100% refund.
Insurance
Participation in outdoor sports and activities can involve a certain level of risk for accident and injury. You participate at these activities at your own risk and responsibility. You must have your own travel, and personal insurance. NMG does hold a Third Party Liability /Public Liability and Product Liability
Insurance.
Follow guide instructions during the entire event. Stay with the group if not otherwise agreed.
The Norwegian weather:
Remember that the Norwegian weather changes very quickly within the same day. Often, we have several seasons in one day. It can change from short-sleeved sweater to duvet jacket.
We recommend a small backpack for extra clothes and drinks. And not least do not forget good shoes.
Prices and equipment:
Price on tours. All prices are inclusive of VAT and tax. Unless otherwise stated, necessary equipment is included. On Randonee courses and ski-touring days equipment/personal safety equipment is not included. We do have equipment rental, but not for ski touring/Randonee.